User Spotlight: Jack Mutton, Asset Management Consultant, Troup Bywaters + Anders

We sat down with Jack Mutton, Asset Management Consultant, Troup Bywaters + Anders, and active user of the Demand Logic platform to explore his work supporting The Crown Estate.

Jack offers valuable insights into how data-driven tools play a key role in optimising building performance, the future of asset management with performance-based maintenance, and how emerging technologies are reshaping building management to meet energy goals while improving tenant satisfaction.

• Can you tell us a bit about you, your role at TB&A and how you help support The Crown Estate?

I have been working as an asset management consultant at TB&A for just over 2 years and have been a part of the building performance team at The Crown Estate for the last year. Our aim is to ensure buildings are performing to the best of their ability whilst still meeting the needs of the tenants and retailers. My role on the team has been primarily to capture interventions on the estate so that the maintenance team, TB&A and other consultants are able to investigate the issues. The timeline for these interventions varies but most of the time if we have Demand Logic installed at the property it's my first port of call, I use the live and historic data to investigate and give feedback to relevant stakeholders.

• As an active user of the Demand Logic Platform, what are your main objectives for using it?

I use the platform to create interventions for specific buildings, systems and assets, the data that Demand Logic produces and the way in which it is set out allows me to do this easily. I know that if we have a change in conditions such as weather or occupancy in a building, Demand Logic will show me if assets are responding correctly, if not I have plenty of data to investigate why.

• How has the Demand Logic Platform influenced your day-to-day operations or energy management? Are you able to quantify any tangible improvements?

The platform has a huge influence on our day to day work as it's one of the main places we look for things like irregular operation of plants and uncomfortable conditions for tenants. Using the platform we have been able to meet The Crown Estates energy reduction targets consistently whilst also minimising tenant comfort complaints.

• What upcoming trends or innovations are you most excited about, and why?

Currently I am very interested in performance based maintenance as opposed to traditional task based planned maintenance and how in an ideal situation it should reduce the amount of time spent maintaining assets, even predicting patterns that emerge when an asset is beginning to show signs of failure such as vibration and excessive heat.

• What is one piece of advice you would give to other Asset Management Consultants looking to implement new technologies?

It is really important to communicate between various stakeholders when implementing something new, if the communication is not there then people will not know the value of the technology and it won't be accepted. Taking things slowly with good communication is much more effective than rushing something out to lots of people who have no idea how to use it.